Terms & Conditions
Welcome to Keizo Massage ("we", "our", "us"). By accessing or using our website or booking a treatment with us, you agree to be bound by these Terms and Conditions. Please read them carefully.
1. Services
We provide massage therapy services, including but not limited to deep tissue massage. All treatments are carried out by a qualified and insured massage therapist. Services are for therapeutic purposes only.
2. Health and Safety
Before receiving a massage, you must complete a consultation form disclosing any medical conditions, allergies, or injuries. This ensures treatments are safe and appropriate for you. We reserve the right to refuse treatment if we believe it is not in your best interest or could pose a risk to your health.
3. Booking and Payment
- Appointments can be booked online, or by email.
- Payment is due at the time of booking or at the appointment, as specified.
- We accept cash, debit/credit cards.
4. Cancellations and Late Arrivals
- Please give notice for cancellations or rescheduling appointments as soon as possible.
- If you arrive late, your session may be shortened to avoid impacting other clients, but you will still be charged the full amount.
5. Code of Conduct
- Any inappropriate behaviour will result in immediate termination of the session, and full payment will still be required.
- Our services are strictly professional and therapeutic. Sexual harassment or misconduct will not be tolerated and may be reported to authorities.
6. Gift Vouchers
- Gift vouchers are valid for 3 months from the date of issue.
- Vouchers are non-refundable and cannot be exchanged for cash.
- Lost or stolen vouchers will not be replaced.
7. Liability
While every effort is made to ensure your comfort and safety, we are not liable for any loss, damage, or injury suffered as a result of the treatment unless caused by our negligence.
8. Privacy Policy
We are committed to protecting your privacy. All personal information is held in accordance with the UK General Data Protection Regulation (UK GDPR). For more details, please see our Privacy Policy [link to your privacy policy].
9. Changes to Terms
We reserve the right to amend these terms at any time. Any changes will be posted on this page with the date of the update.
10. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.
If you have any questions, please contact us via the form below.